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Elsa Limited Edition Travel Costume For Kids - Disney Frozen 2 - Size:
Medium (5-6 Yrs)
1 × $95.99
Delivering Fun Globally & Keeping Your Celebrations Stress-Free! 🎉
Hey there, Party Planner! 👋 Welcome to the Costumne Super Center help hub. Whether you’re planning a spooky Halloween bash, a thrilling Monsters Inc Party, or a sunny Beach Party, we’re here to ensure everything arrives perfectly and that you’re delighted with every Collector’s Edition Costume, Action Figure, and decoration. If the party puzzle doesn’t fit perfectly, our friendly policies are here to save the day!
📦 Shipping Information: Get Your Party Started!
We know you’re eager to unwrap your Minions Party tableware or set up those Thomas the Tank Engine Party favors. Here’s how we deliver the fun to your doorstep:
⏱️ Processing Time:
We jump into action as soon as you order! Please allow 1-2 business days for us to carefully pick, pack, and prepare your celebration goodies for shipment.
✈️ Shipping Methods & Delivery Times:
🚀 Standard Shipping
Carrier: DHL or FedEx
Cost: $12.95
Delivery: 10-15 business days after shipment.
Perfect for when you need your party supplies a bit faster!
🎁 Free Shipping
Carrier: EMS
Cost: FREE on orders over $50!
Delivery: 15-25 business days after shipment.
Great for planning ahead and saving on your party budget!
Please Note: We deliver fun globally! However, we are currently unable to ship to some remote areas and parts of Asia. Delivery times are estimates and may vary based on destination and customs processing.
🔄 Our Hassle-Free Return & Exchange Policy
Your satisfaction is the final piece of our party puzzle! If something isn’t perfect, we’re here to make it right.
📦 Quick Summary for Our Busy Planners:
- ⏱️ Return Window: 15 days from the delivery date.
- ✅ Condition: Items must be unused, unwashed, and in original packaging with all tags attached.
- 💸 Refunds: Issued to your original payment method (Visa, MasterCard, JCB, PayPal).
- 🚫 Final Sale: Some items cannot be returned (see details below).
📝 Step-by-Step Return & Exchange Process:
- Contact Our Celebration Squad: Email us at [email protected] within 15 days of delivery. Use the template below to make it super easy!
- Get Your RMA Number: We’ll reply with a Return Merchandise Authorization (RMA) number and instructions. Returns without an RMA cannot be processed.
- Pack It Up: Securely pack the item(s) in their original packaging. Include a copy of your order confirmation or the RMA email inside the box.
- Ship It Back: Mail your return to the address we provide. We strongly recommend using a trackable service (like DHL, FedEx, or EMS).
- Let the Magic Happen! Once we receive and inspect your return, we’ll process your refund or ship your exchange!
✉️ Return/Exchange Request Email Template:
Copy, paste, and fill in the blanks to get the ball rolling faster than you can say “Puppy Party“!
Subject: Return/Exchange Request – Order #[Your Order Number]
Body:
Hello Costumne Super Center Celebration Squad!
My name is [Your Full Name].
My order number is: [Your Order Number]
I would like to request a [Return / Exchange] for the following item(s):
– Item Name: [e.g., Monsters Inc Party Banner] – SKU/Product Code: [If available] – Reason: [e.g., Wrong size, Defective, Changed mind]
I have read and understand the return policy. The item(s) are unused and in original packaging.
Please send me the RMA number and return instructions.
Best regards,
[Your Name] [Your Phone Number – Optional]
💳 Refunds: When & How
- Timing: After we receive and inspect your return at our Seattle warehouse, please allow 5-10 business days for the refund to be processed and appear in your account. Timing depends on your bank or payment provider (Visa, MasterCard, JCB, PayPal).
- Method: All refunds are issued to the original payment method used for the purchase.
- Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error (wrong or defective item).
- Exchanges: For size or item exchanges, we ship the new item once the return is received. Price differences will be handled via payment link or refund.
🚫 Important Non-Returnable Items
To ensure the health and safety of all our party superstars, the following cannot be returned or exchanged:
- Opened or Used Costumes: This includes all Collector’s Edition Costumes and regular costumes where the hygiene seal or original packaging is broken.
- Opened Party Favours & Tableware: Once opened (like bags of favors or unpackaged cups), these items cannot be resold.
- Personalized or Custom-Made Items: Any item made specifically for your order.
- Final Sale Items: Any item marked as “Final Sale” on the product page at the time of purchase.
Why? Just like you wouldn’t share a party hat, we can’t resell items that have been worn or opened for safety and quality reasons. Thank you for understanding!
❓ Frequently Asked Questions
Q: What if my item is defective or damaged?
A: Oh no! We’re so sorry. Please contact us immediately with photos. We’ll send a replacement ASAP or issue a full refund, including return shipping.
Q: I received the wrong item. What now?
A: Our apologies! We’ll provide a prepaid return label and rush the correct Action Figure, Decoration, or other item to you right away.
Q: Can I return an international order?
A: Yes! Our policy is global. However, you are responsible for return shipping costs and any customs duties. Refunds are for the item cost only.
📧 Contact Our Celebration Squad!
Questions about returning your Beach Party decorations or exchanging a Collectible? We’re all ears!
Email: [email protected]
Address: Costumne Super Center, 2260 Jarvis Street, SEATTLE, US 98101
We aim to respond faster than you can plan a Minions Party! 🥳